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Company Policies
Privacy Policy Statement |
Terms of Use |
Return Policy
Privacy Policy Statement
Bright Sky Learning™ is an educational publishing and consulting company.
Bright Sky Learning respects the individuals and the organizations that
visit our website. This Privacy Statement is subject to change, and we
encourage you to periodically review this statement. Customers will be
notified of changes to this policy through our newsletter and on the
News section of the website.
If you
have questions or concerns, contact a Bright Sky Learning Customer Care
Specialist at:
Phone: 1-866-270-0471
Fax: 1-610-388-9616
Email:
privacy@brightskylearning.com
Postal Address: 2 Ponds Edge Drive, Chadds Ford, PA 19317
Web site URL:
www.brightskylearning.com
This privacy statement covers the websites
www.Brightskylearning.com and
www.Smartwayreading.com.
Bright Sky Learning may request personal information including your
name, organization, phone number, email, Bright Sky password, shipping
address, credit card number and expiration date.
This information is used to:
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Process your order
-
Verify your identity for payment authorization
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Contact you regarding the status of your order
-
Ship your order
-
Enter you in any promotional activities or
contests at your request
-
Allow application for financing
-
Send you our newsletter at your request
-
Generate anonymous statistics
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Provide you with excellent Customer Service
Once you enter your information onto the Bright Sky Learning website,
this information is transferred to your credit card company, if
applicable, for the confirmation required to complete your purchase.
Your shipping information may also be supplied to a third party
fulfillment center, but will not be used for any other purposes other
than delivery of your purchase. Bright Sky Learning is the sole owner of
this information. Your name and address will not be sold to any
mailing-list companies.
Bright Sky Learning may share statistics about our customers with
important corporate allies, however we will not disclose identifying
information about individual customers.
Sweepstakes, Contests and Surveys
Participation in sweepstakes and contests are purely at customer
request. Any testimonial about use of one of Bright Sky Learning’s
products on our website is done with customer’s written permission
(faxed, emailed or mailed) and at the Bright Sky Webmaster’s discretion.
Bright Sky Learning occasionally requests information from our customers
via surveys. Participation in these surveys is completely at your
discretion. Participants have the option of what personal information
they choose to disclose. The information will include questions
regarding your use of the product, customer service experience, opinions
on products and anything that can help us be of better service to you.
Corrections, Updates
If the personal information given to Bright Sky Learning changes, please
send the corrected information to us in email to
customerservice@brightskylearning.com.
Log
Files
Like most standard Web site servers we use log files. This includes
internet protocol (IP) addresses, browser type, internet service
provider (ISP), referring/exit pages, platform type, date/time stamp,
and number of clicks to analyze trends, administer the site, track
user’s movement in the aggregate, and gather broad demographic
information for aggregate use. IP addresses, etc. are not linked to
personally identifiable information.
Cookies
Bright Sky Learning LLC utilizes cookies in order to identify customers
returning to our websites brightskylearning.com and smartwayreading.com.
A cookie is a piece of data stored on the user’s computer tied to
information about the user. In the case of brightskylearning.com and
smartwayreading.com these cookies allow Bright Sky Learning LLC to
personalize content for users/members of the sites.
Clear
Gifs (Web Beacons/Web Bugs)
Our third party advertising company employs a software technology called
clear gifs (a.k.a. Web Beacons/Web Bugs in our HTML-based emails to let
us know which emails have been opened by the recipient. This allows us
to gauge the effectiveness of certain communications and the
effectiveness of our marketing campaigns. If users would like to opt-out
of these emails they may.
Legal
Disclaimer
Bright Sky Learning endeavors to preserve user privacy. It may be
necessary to disclose personal information when required by law when
this action is deemed necessary to comply with a court order or legal
process.
Links
This Web site contains links to other sites. Please be aware that we,
Bright Sky Learning, LLC, are not responsible for the privacy practices
of such other sites. We encourage our users to be aware when they leave
our site and to read the privacy statements of each and every Web site
that collects personally identifiable information. This privacy
statement applies solely to information collected by this Web site.
Security
This Web site takes every precaution to protect our users’ information.
When users submit sensitive information via the Web site, their
information is protected both online and off-line.
When our registration/order form asks users to enter sensitive
information (such as credit card number and/or social security number),
that information is encrypted and is protected with the best encryption
software in the industry – Secure Sockets Layer (SSL). While on a secure
page, such as our order form, the lock icon on the bottom of Web
browsers such as Netscape Navigator and Microsoft Internet Explorer
becomes locked, as opposed to un-locked, or open, when users are just
‘surfing’.
While we use SSL encryption to protect sensitive information online, we
also do everything in our power to protect user-information off-line.
All of our users’ information, not just the sensitive information
mentioned above, is restricted in our offices. Only employees who need
the information to perform a specific job (for example, our billing
clerk or a customer service representative) are granted access to
personally identifiable information. All employees are kept up-to-date
on our security and privacy practices. Every six months, as well as any
time new policies are added, our employees are notified and/or reminded
about the importance we place on privacy, and what they can do to ensure
our users’ information is protected. Finally, the servers that store
personally identifiable information are in a secure environment.
Terms of Use
1. By using this site, you signify that you are in agreement with all of
the terms and conditions of this website. If you do not agree to these
terms, do not use this site. We reserve the right to update these
agreements at our discretion. Please review these terms on a regular
basis. In addition, the use of this website indicates that all parties
agree to the venue and jurisdiction of the courts of the State of
Pennsylvania to resolve any disputes that may arise. By using this
website, all parties agree to waive their rights to a trial by jury of
any issues or disputes that may arise at any time.
2. Bright Sky Learning LLC is not responsible for typographical errors.
Prices are subject to change without prior notice.
3. Smartwayreading.com and Brightskylearning.com are accessible
worldwide to anyone with Internet access. Access to and use of the
website is subject to the terms and conditions of this User Agreement
and Copyright Notice and all applicable laws and regulations, including
laws and regulations governing copyright and trademark. BY ACCESSING
SMARTWAYREADING.COM AND BRIGHTSKYLEARNING.COM YOU ACCEPT WITHOUT
LIMITATION OR QUALIFICATION, ALL OF THE TERMS AND CONDITIONS IN THIS
USER AGREEMENT.
4. The materials used and displayed on smartwayreading.com and
brightskylearning.com, including but not limited to text, software,
photographs, graphics, illustrations and artwork, video, music and
sound, and names, logos, trademarks and service marks, are the property
of brightskylearning.com or licensors and are protected by copyright,
trademark and other laws. Any such content may be displayed solely for
your personal, non-commercial use. You agree not to modify, reproduce,
retransmit, distribute, disseminate, sell, publish, broadcast or
circulate any such material without the written permission of Bright Sky
Learning LLC. You may print or download copies of the Supplemental
Materials on any single computer for your own personal non-commercial
use, provided that all copyright and proprietary notices are kept
intact.
5. Smartwayreading.com and Brightskylearning.com contain information,
facts and opinions from various individuals and organizations. Theses
are provided on an "as is" basis without warranties of any kind, either
express or implied, including but not limited to implied warranties of
merchantability or fitness for a particular purpose.
6. Use of this site is at your own risk. Neither Bright Sky Learning LLC
nor any of its subsidiaries, divisions, affiliates, agents,
representatives or licensors shall be liable to you or anyone else for
any loss or injury or any direct, indirect, incidental, consequential,
special, punitive or similar damages arising out of your access or use
of, or your inability to access or use, the service and the sites and
the information available on the service and the sites or arising out of
any action taken in response to or as a result of any information
available on the service and the sites. You hereby waive any and all
claims against Bright Sky Learning LLC and it's subsidiaries, divisions,
affiliates, agents, representatives and licensors arising out of your
use of the service and the sites and the information available thereon.
7. Upon the request by Bright Sky Learning LLC, you agree to defend,
indemnify and hold harmless Bright Sky Learning LLC and its affiliated
partners, their employees, contractors, officers, and directors from all
liabilities, claims and expenses (including attorney’s fees) that result
due to your misuse of these site. Bright Sky Learning LLC reserves the
right at its own expense to sole defense and control of any matter
otherwise subject to indemnification by you. In this event, you are
required to cooperate with Bright Sky Learning LLC in asserting any
available defenses.
8. Unless otherwise stated, this agreement is the agreement between you
and Bright Sky Learning LLC with respect to this site and supercedes all
previous communications concerning this site between you and Bright Sky
Learning.
9. Bright Sky Learning reserves the right to terminate your access to
all or part of this website with or without notice at its own
discretion.
10. By purchasing materials through smartwayreading.com and / or
brightskylearning.com you agree to receive e-mails from Bright Sky
Learning LLC. These e-mails are designed to keep you informed of our
company, new products and other information that we feel would be of
interest to you. You may elect to not receive these e-mails by
contacting us at
privacy@brightskylearning.com.
Return Policy
Bright Sky Learning’s educational products should meet or exceed your
expectations. However, if you are not completely satisfied, we have a
7 day money-back guarantee.
To
return or exchange an item:
1.Contact a Customer Care Specialist at Bright Sky Learning by calling
1-866-270-0471, or by sending an e-mail to
returns@Brightskylearning.com to obtain a Return Authorization
number. (Hereinafter referred to as the RA#.)
2. Complete the
Return Authorization form.
3. Secure your item, all of the original packing materials and the
Return Authorization form in a plainly wrapped cardboard box (boxes are
available at your local post office if you do not have one). Please
Note: Returned materials not accompanied by all of the original
documentation will not be honored. All returned materials must be in new
and unworn condition.
4. Clearly print your name and address on the outside of the package in
the return area and address the package to:
Bright Sky Learning
Attention: Michael Goetz
Return Authorization # _________________
101 Alan Drive
Newark, DE 19711
5. Send
the package by registered mail, as this is the safest way to ship items.
For your protection, please insure the package for the full amount of
the invoice. Bright Sky Learning is not responsible for items lost or
damaged during shipping.
Our Quality Assurance Team will evaluate your returned item upon
receipt. You will receive notification via email regarding your return
or exchange within five business days.
The item must be returned in the same condition as it was sent. Items
that have been altered or damaged in any way cannot be accepted for
return. Your request will be processed after our Quality Assurance team
inspects and verifies the condition of the return. Damaged goods due to
client negligence will not be accepted.
We will refund the full cost of the return not including your shipping
and handling charges.
Credit
You can expect a refund within 14 full business days of our receiving
your returned product. Please note that business days are Monday-Friday,
excluding federal holidays within the United States.
Damaged
or Defective Items
If you receive a damaged or defective item, contact a Customer Care
Specialist within 5 business days of receipt at 1-866-270-0471.
Please supply the Specialist with your name, e-mail address, phone
number and have all of your original documentation provided with your
shipment available. Bright Sky Learning will make every reasonable
effort to replace the item in a timely manner.
If there is extensive damage to the package upon delivery, please refuse
the order and contact a Customer Care Specialist immediately at
1-866-270-0471. Please have your order confirmation number available
when you contact the Customer Service Specialist.
Allow 14 full business days to process your refund once the item is back
in the possession of Bright Sky Learning. Business days are
Monday-Friday, excluding federal holidays within the United States. We
will notify you of the status of your return by e-mail.
Click here to go to the Return Authorization form. |
